Top Tips To Create The Perfect Job Advert

Writing a job advert isn’t difficult but it does require thought and planning. It could be the difference to you receiving applicants with the skills you need in your organisation or none at all.

You should ensure that your advert can attract the attention and interest from the right types of candidates, as well as create the desire that they want to peruse the opportunity of working for you. Lastly, it should provide clear instruction of the next action to enable them to apply for the role.

5 Ways To Improve Customer Experience

Understand your customers

To ensure your team understand your customers you should ensure you have a customer orientated vision which can be communicated effectively. This can be done through the creation of principles which will act like a guide for your organisation. Once these are in place they should be used throughout all training and development at the organisation to ensure the team understands the customer and that these act as a driver for behaviour.

Looking at the experience or situation from the customers point of view will help improve the customer experience as your team will fully understand customers’ needs and alter their behaviour to satisfy them.

Everything YOU Need To Know About Google AdWords

Google Adwords

Adwords is a system Google have in place to offer advertising. It allows advertisers to bid on key words in order for their advertisement to appear in Google’s search results.

5 Tips To Make Your Facebook Presence A Success

In March 2013 Facebook, the biggest social media website on the web, hit 1.11 billion users. With a potential candidate pool so big, are you using it to benefit your company?

6 Secrets When Dealing With Customer Complaints

1. Complaints = Positive

Customer complaints are positive! You are being provided with invaluable information and gaining an insight as to where your product/service is failing to meet customer needs.

It is important to thank the customer for getting in touch from the beginning to show that you appreciate the time they have taken to make the call. They are providing you with a fantastic opportunity so seize it and use it to improve the product/service to satisfy customers.

Questions YOU will be asked at interview

Customer Service

Expect to be asked questions regarding your customer service skills as these are essential for any call centre employee.

These may include:

• “Tell me about a time when you went the extra mile for a customer”
• “Describe a situation where you had to deal with an unreasonable customer and their demands”
• “Tell me about a time you had an angry caller, and describe how you dealt with the situation”

Ensure you prepare a couple of answers to these questions so that during the interview you won’t be stumbling trying to think of one.

3 HUGE Reasons To Work WITH Your Recruiter

We often get asked how we work, and whether we can help people find jobs. Often, we speak to people who are very frustrated by the service they get from recruitment agencies and it seems that their expectations, and the reality of what actually happens, are miles apart.

Managing Absence – The Undercover Team Leader

The weathers changing so much you don’t know whether to wear a raincoat or snowshoes, I even wore sunglasses driving to work the other morning! (The sun was shining, I might add!) 

A Hiring Managers Interview Question Checklist

This following is an exert from a very informative article that gives candidates an insight on how the global jobs board Monster views the use of questions from interviewing Managers:

After a Break – the Undercover Team Leader

Christmas is history and the new year is here, the long hangover of January is about done with and the stretch to payday is nearly over. After quite a bit of time off, it can be hard to get back into a rhythm, especially if your team have all had varying holidays it can feel like you haven’t seen anyone for months!