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		<title>Research reveals changes in recruiter &amp; job seeker behaviour</title>
		<link>http://callcentreconnect.wordpress.com/2012/02/22/research-reveals-changes-in-recruiter-job-seeker-behaviour/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/02/22/research-reveals-changes-in-recruiter-job-seeker-behaviour/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 14:14:01 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Recruitment]]></category>
		<category><![CDATA[call centre recruitment]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=156</guid>
		<description><![CDATA[Jobsite, one of the UK’s leading job boards has published its latest Quarterly Recruitment Review and there are some interesting facts revealed: Job boards are now businesses’ number one method for finding staff Businesses more focussed on cost-effective recruitment solutions Jobseekers have less positive attitude to their current job outlook The review indicates a positive [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=156&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>How To Close Sales Like A Pro</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/how-to-close-sales-like-a-pro/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/how-to-close-sales-like-a-pro/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:57:17 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

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		<description><![CDATA[Closing the sale At a time in the sale it is appropriate to ask for the business.  This can be an area of concern for sales people who fear breaking the rapport, or offending the customer by appearing too pushy.  There are however ways of approaching this that encourage the customer to buy and can [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=77&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Cartoon 1a Expect a yes</media:title>
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			<media:title type="html">Cartoon 1b Expect a yes</media:title>
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			<media:title type="html">Cartoon 1c Expect a yes</media:title>
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		<item>
		<title>How To Use Questions To Uncover Customer Needs</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/how-to-use-questions-to-uncover-customer-needs/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/how-to-use-questions-to-uncover-customer-needs/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:51:00 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=80</guid>
		<description><![CDATA[Questioning to uncover needs There is no way we can make a good recommendation unless we understand the customer’s needs and there is no way we can understand the customer’s needs without strong questioning. The ability to question in an engaging and friendly way is an essential part of any sales person’s toolkit.  Mix it [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=80&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Cartoon 1a Buvan lacks energy</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-buvan-lacks-energy.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b buvan lacks energy</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-buvan-lacks-energy.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c Buvan lacks energy</media:title>
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		<item>
		<title>How To Handle Objections Like An Expert</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/how-to-handle-objections-like-an-expert/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/how-to-handle-objections-like-an-expert/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:47:24 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=83</guid>
		<description><![CDATA[Handling Customer Objections Objection handling is essential and a sales person who can comfortably deal with customer concerns will not only close the immediate deal, but also build trust for future sales. Be pleased A customer objection is really no more than a question that has so far been left unanswered.  If we view them [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=83&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1a-buvans-bad-day.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1a Buvans bad day</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-buvans-bad-day.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b Buvans bad day</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-buvans-bad-day.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c Buvans bad day</media:title>
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		<item>
		<title>How To Make Coaching Effective</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/how-to-make-coaching-effective/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/how-to-make-coaching-effective/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:43:52 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=85</guid>
		<description><![CDATA[Coaching Coaching is a key component of the manager’s toolkit.  The ability to get the most out of others is a sure way to achieve great results.  Coaching is not something to be confined to reviews or performance discussions, but as great managers we should constantly be looking for coaching opportunities. Structure An effective coaching [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=85&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1a-nigel-has-all-the-answers.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1a Nigel has all the answers</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-nigel-has-all-the-answers.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b Nigel has all the answers</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-nigel-has-all-the-answers.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c Nigel has all the answers</media:title>
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		<item>
		<title>How to Influence People</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/how-to-influence-people/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/how-to-influence-people/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:38:09 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=87</guid>
		<description><![CDATA[Influence Influence is one of the key differentiators in management.  Those who really get on are consistently effective influencers.  They show the ability to influence at every level and in any situation and they demonstrate flexibility in their approach. Balance In any influencing situation we are faced with a balancing act.  On the one hand [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=87&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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			<media:title type="html">Cartoon 1a The IT crowd</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-the-it-crowd.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b The IT crowd</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-the-it-crowd.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c The IT crowd</media:title>
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		<item>
		<title>How to Manage Results</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/how-to-manage-results/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/how-to-manage-results/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:30:19 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=90</guid>
		<description><![CDATA[Managing Performance Everything is measured in a contact centre environment and individual performance has a major impact on the team performance. The ability to get the most out of your team by ensuring that every member is making a fair contribution is key to success in contact centre management. Attitude to Performance It is important [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=90&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1a-the-letter.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1a The letter</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-the-letter.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b The letter</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-the-letter.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c The letter</media:title>
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		<item>
		<title>How To Motivate Teams</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/motivating-teams/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/motivating-teams/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:25:47 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=92</guid>
		<description><![CDATA[Motivating Teams Motivation levels drive so many of a Contact Centers metrics including levels of customer service, attendance and staff retention.  This makes the ability to motivate others a key part of the manager’s skill set. Rounded Motivation For effective motivation it is recommended that a rounded approach be taken. The three areas that need addressing [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=92&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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			<media:title type="html">Cartoon 1a Dimensions</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-dimensions1.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b Dimensions</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-dimensions.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c Dimensions</media:title>
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		<item>
		<title>How To Build Customer Rapport</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/building-customer-rapport/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/building-customer-rapport/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:20:49 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=73</guid>
		<description><![CDATA[Building customer rapport Sales are often built on our ability to build relationships with customers and for this we need rapport.  This is more than small talk.  It is more like a common understanding between 2 or more people. This course will help you to-  Build rapport Inspire customer confidence Adjust your style to match [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=73&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1a-speaking-their-language.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1a Speaking their language</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-speaking-their-language.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b Speaking their language</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-speaking-their-language.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c Speaking their language</media:title>
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		<item>
		<title>How To Use Emotional Intelligence</title>
		<link>http://callcentreconnect.wordpress.com/2011/12/12/emotional-intelligence/</link>
		<comments>http://callcentreconnect.wordpress.com/2011/12/12/emotional-intelligence/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 11:15:04 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Learning Content]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=70</guid>
		<description><![CDATA[Emotional Intelligence Emotion plays a huge part in the customer relationship.  It is not just dealing with the emotions of the customer contacting us, but also managing our own emotions to make sure they do not adversely affect either our work life or our personal life. There are 5 domains of emotional intelligence and these [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&amp;blog=29034949&amp;post=70&amp;subd=callcentreconnect&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1a-kevs-had-it-with-customers.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1a Kevs had it with customers</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-kevs-had-it-with-customers.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b Kevs had it with customers</media:title>
		</media:content>

		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1c-kevs-had-it-with-customers.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1c Kevs had it with customers</media:title>
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