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		<title>Rewarding Your Team (The Undercover TL)</title>
		<link>http://callcentreconnect.wordpress.com/2012/05/21/rewarding-your-team-the-undercover-tl/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/05/21/rewarding-your-team-the-undercover-tl/#comments</comments>
		<pubDate>Mon, 21 May 2012 09:42:37 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Undercover Team Leader]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=269</guid>
		<description><![CDATA[After losing an hour at the weekend the benefits soon start to prevail and as British Summertime arrived, so did the sun. With call volume low and the service level performing very well it was time to reward the team. A great way to recognise great work and reward your team is by running incentives [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=269&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>5 Killer Strategies For Effective Agent Level Recruitment</title>
		<link>http://callcentreconnect.wordpress.com/2012/05/10/5-killer-strategies-for-effective-agent-level-recruitment/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/05/10/5-killer-strategies-for-effective-agent-level-recruitment/#comments</comments>
		<pubDate>Thu, 10 May 2012 16:40:17 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Recruitment Genius]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=273</guid>
		<description><![CDATA[Every call centre faces different challenges so the following is not a magic formula for finding the ‘perfect agent’ – such a thing does not exist (magic formulas or perfection) &#38; if that’s what you’re looking for: You’re going to be very disappointed You absolutely need to read this blog You have the biggest opportunity [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=273&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://callcentreconnect.wordpress.com/2012/05/10/5-killer-strategies-for-effective-agent-level-recruitment/feed/</wfw:commentRss>
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			<media:title type="html">strategy</media:title>
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		<title>A Brief History Of Me &#8211; The Undercover Team Leader</title>
		<link>http://callcentreconnect.wordpress.com/2012/04/25/a-brief-history-of-me-the-undercover-team-leader-2/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/04/25/a-brief-history-of-me-the-undercover-team-leader-2/#comments</comments>
		<pubDate>Wed, 25 Apr 2012 14:32:16 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Undercover Team Leader]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/2012/05/21/a-brief-history-of-me-the-undercover-team-leader/</guid>
		<description><![CDATA[How about a little bit of history? A little background of my working life in Call Centres and how I got where I am today. My first experience with a Call Centre was working for a large insurance company, on the coalface taking calls and dealing with customer&#8217;s account queries. After 18 months, I moved [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=261&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>5 Must Have Ingredients Of Every Successful Call Centre Recruitment Process</title>
		<link>http://callcentreconnect.wordpress.com/2012/04/20/5-must-have-ingredients-of-every-successful-call-centre-recruitment-process-6/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/04/20/5-must-have-ingredients-of-every-successful-call-centre-recruitment-process-6/#comments</comments>
		<pubDate>Fri, 20 Apr 2012 14:09:55 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Recruitment Genius]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/2012/05/21/5-must-have-ingredients-of-every-successful-call-centre-recruitment-process-6/</guid>
		<description><![CDATA[1. Clear Objectives Companies are rarely specific enough about the duties, skills, &#38; competencies they need a candidate to have.  Instead “wish lists” of super-human attributes &#38; unrealistic salaries create havoc in a talent search. Vague job descriptions with generalities like “good written &#38; oral communication skills” don’t help either. It’s far easier to hit a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=254&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Trials Of A Team Leader &#8211; Welcome!</title>
		<link>http://callcentreconnect.wordpress.com/2012/04/18/trials-of-a-team-leader-welcome/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/04/18/trials-of-a-team-leader-welcome/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 11:36:00 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Undercover Team Leader]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=264</guid>
		<description><![CDATA[As a Team Leader in a Call Centre you generally have to deal with a multitude of problems, issues and queries. As well as helping, coaching and managing your team of advisors sometimes you can feel like a parent or even a therapist! This blog will guide you through these experiences, sharing issues and ideas, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=264&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<media:content url="http://callcentreconnect.files.wordpress.com/2012/05/undercovermgr1.jpg" medium="image">
			<media:title type="html">UndercoverMgr</media:title>
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		<item>
		<title>Introducing the &#8220;Undercover Team Leader&#8221;</title>
		<link>http://callcentreconnect.wordpress.com/2012/04/11/introducing-the-undercover-team-leader/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/04/11/introducing-the-undercover-team-leader/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 13:45:55 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Undercover Team Leader]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=210</guid>
		<description><![CDATA[Call Centre Connect would like to introduce you to our new guest blogger &#8211; the undercover Team Leader. UTL has years of experience and currently looks after his team based in a Lancashire call centre. In addition to being an experienced call centre worker he is also an avid blogger and huge fan of all [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=210&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<media:content url="http://callcentreconnect.files.wordpress.com/2012/04/undercovermgr.jpg" medium="image">
			<media:title type="html">Undercover Team Leader</media:title>
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		<item>
		<title>3 Simple Techniques To Safely Eliminate Unsuitable Candidates Fast</title>
		<link>http://callcentreconnect.wordpress.com/2012/03/13/3-simple-techniques-to-safely-eliminate-unsuitable-candidates-fast/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/03/13/3-simple-techniques-to-safely-eliminate-unsuitable-candidates-fast/#comments</comments>
		<pubDate>Tue, 13 Mar 2012 13:47:40 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Recruitment Genius]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=215</guid>
		<description><![CDATA[1)   The 60 Second Rule At this point it’s not about identifying CV’s that are perfect for the role it’s about eliminating those that are nowhere near good enough – providing you have clearly defined sifting criteria 60 seconds will be ample time to identify CV’s that contain little or no evidence. 2)   Clearly Defined [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=215&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>6 Killer Considerations When Deciding To Accept A Job&#8230;</title>
		<link>http://callcentreconnect.wordpress.com/2012/02/23/6-killer-considerations-when-deciding-to-accept-a-job/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/02/23/6-killer-considerations-when-deciding-to-accept-a-job/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 18:34:16 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Top Tips That Deliver]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=195</guid>
		<description><![CDATA[Success! You’ve made tonnes of applications, researched dozens of companies &#38; jobs and finally all the hard work has paid off—congratulations you’ve got yourself a job offer! Now what?  Unfortunately the stress isn’t quite over yet.  Now comes one of the most important life changing decisions you’re ever going to have to make….. Do I accept the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=195&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">callcentreconnect</media:title>
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		<title>Research reveals changes in recruiter &amp; job seeker behaviour</title>
		<link>http://callcentreconnect.wordpress.com/2012/02/16/research-reveals-changes-in-recruiter-job-seeker-behaviour/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/02/16/research-reveals-changes-in-recruiter-job-seeker-behaviour/#comments</comments>
		<pubDate>Thu, 16 Feb 2012 14:14:01 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Recruitment Genius]]></category>
		<category><![CDATA[call centre recruitment]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=156</guid>
		<description><![CDATA[Jobsite, one of the UK’s leading job boards has published its latest Quarterly Recruitment Review and there are some interesting facts revealed: Job boards are now businesses’ number one method for finding staff Businesses more focussed on cost-effective recruitment solutions Jobseekers have less positive attitude to their current job outlook The review indicates a positive [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=156&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>How to Influence People</title>
		<link>http://callcentreconnect.wordpress.com/2012/02/09/how-to-influence-people/</link>
		<comments>http://callcentreconnect.wordpress.com/2012/02/09/how-to-influence-people/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 11:38:09 +0000</pubDate>
		<dc:creator>Call Centre Connect</dc:creator>
				<category><![CDATA[Be A Call Centre Expert]]></category>

		<guid isPermaLink="false">http://callcentreconnect.wordpress.com/?p=87</guid>
		<description><![CDATA[Influence is one of the key differentiators in management.  Those who really get on are consistently effective influencers.  They show the ability to influence at every level and in any situation and they demonstrate flexibility in their approach. Balance In any influencing situation we are faced with a balancing act.  On the one hand we [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=callcentreconnect.wordpress.com&#038;blog=29034949&#038;post=87&#038;subd=callcentreconnect&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1a-the-it-crowd.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1a The IT crowd</media:title>
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		<media:content url="http://callcentreconnect.files.wordpress.com/2011/12/cartoon-1b-the-it-crowd.jpg?w=300" medium="image">
			<media:title type="html">Cartoon 1b The IT crowd</media:title>
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